For purposes of this Agreement, references to “The Perfect Vault,” “Perfect Vault,” or “Vault” shall be understood to refer to The Perfect Vault Membership program at PRFCT. The client or program member may be referred to as “you,” the “Member,” or the “Client” throughout this Agreement.
AUTOMATIC RENEWAL TERMS — PLEASE REVIEW BEFORE SIGNING
- Your membership automatically renews every month until you cancel.
- You will be charged $150 per month to the credit or debit card on file, plus a one-time, non-refundable $50 initiation fee due at signing.
- Credit card payments are subject to a 3% processing fee ($4.50/month), for a total of $154.50 — the fee is not deposited into your Vault. Debit card payments carry no fee.
- Minimum commitment: 6 months. Ending your membership before completing 6 consecutive months results in a one-time $200 early termination fee. You can avoid this fee by scheduling your cancellation to take effect at the end of your 6-month minimum term.
- You may cancel at any time — online at https://blvd.app/@helloprfct/login, by email at feelgood@helloprfct.com, by phone at 858-230-2876, or in person. No phone call or conversation with staff is required to cancel.
- You choose when your cancellation takes effect: immediately, at the end of your current paid billing period, or at the end of your 6-month minimum term. Your member pricing and benefits remain available until your cancellation takes effect, and end at that point.
- Membership payments are non-refundable. Vault dollars do not expire and remain available to you after cancellation at full retail and service pricing.
INTRODUCTION
Welcome to The Perfect Vault Membership, an exclusive membership program at PRFCT, enabling you to save funds each month and apply them to use towards your future treatments. Additionally, the program awards you with exclusive, members-only, discounted pricing.
OVERVIEW
Perfect Vault clients will deposit $150/month into their ‘Vault’. Deposits take place in the form of a monthly “auto-payment” using a credit or debit card which is kept on file in PRFCT’s secured Point of Sale system. Vault funds can be put directly towards future services or products. Although there is a nominal one-time initiation fee ($50), there is no monthly membership fee. The Vault dollars do not expire. By enrolling in the program, member clients will receive the following special pricing and perks:
- 10% off eligible aesthetic services (see exclusions below)
- Additional promotions offered at the discretion of PRFCT
EXCLUSIONS: all service packages, HER Wellness services, and other special pricing/promotions This program can be combined with points accrued through the Alle or Aspire rewards programs for additional savings. Those rewards will be redeemed as usual, and applied to your balance upon checkout. Please note, unless otherwise specified, the 10% off aesthetic services discount does NOT apply to treatment packages of any kind and cannot be combined with any other PRFCT promotions or special pricing. Skincare products are NOT discounted. However, Vault dollars can be used to purchase skincare at market value.
PAYMENT DETAILS
The Perfect Vault Program requires a 6 month minimum commitment and will auto-renew unless otherwise canceled. Vault membership and its associated funds are for use towards future services and products at a discounted rate, as long as your membership is active. The prepayment is made in the form of monthly auto-payments. By signing this form, you (the client) agree that PRFCT will deduct $150 from a credit card or debit card on file on a monthly basis, and that your membership will automatically renew at the end of the cycle. There is a one-time initiation fee of $50, which is due at the time of signing. A membership fee cannot be paid by an in-store credit, gift card/certificate or Care Credit, and must be paid by a Visa, MasterCard, American Express, or Discover Card. The Perfect Vault membership requires an approved payment type to be placed securely on file for scheduled, recurring payments. Membership fees cannot be paid by any promotional vendor programs such as Alle or Aspire Rewards. (However, as aforementioned, Alle or Aspire Rewards can be used in combination with Vault dollars, for additional savings on a single service during checkout.) A credit or debit card MUST be kept on file for auto-payment of the monthly charge. No cash refunds of Vault dollars will be permitted. Membership pricing, promotions, and banked dollars are non-transferable to other people and are for the individual member’s use only. Prices are subject to change at any time. There is absolutely no sharing of funds or discounts between clients, no exceptions. Members agree to abide by all company policies and membership terms and conditions.
Payment Method and Processing Fee.
Monthly Vault deposits paid by credit card are subject to a 3% processing fee, which is added to your monthly charge and is NOT deposited into your Vault. Deposits paid by debit card are not subject to any processing fee. If you pay by credit card, your total monthly charge will be $154.50, of which $150.00 is deposited into your Vault and $4.50 is the processing fee. If you pay by debit card, your total monthly charge will be $150.00, all of which is deposited into your Vault. You may change your payment method at any time by updating the card on file or contacting us at 858-230-2876.
CANCELLATION BY MEMBER
Minimum Term
This membership carries a 6-month minimum commitment. After you have completed 6 consecutive months of enrollment, you may cancel at any time, effective immediately or at the end of your current billing period, without incurring any fee. If you decide during your first 6 months that you no longer wish to continue, you have two options:
- End your membership before completing the minimum term. Your cancellation can take effect immediately or at the end of your current paid billing period, and a one-time $200 early termination fee will apply. Cancellation will end membership benefits, including service discounts.
- Schedule your cancellation for the end of your minimum term. Your membership stays active through the end of your 6th month, your remaining monthly deposits continue to be charged as usual and are added to your Vault, your member pricing and benefits remain fully available to you throughout, and your membership then ends automatically. Because you complete the 6-month commitment, no early termination fee applies.
How to Cancel
You may submit a cancellation request at any time. The methods available to you depend on whether you have completed your 6-month minimum term. If you have completed your 6-month minimum term, you may cancel using whichever method you prefer:
- Online (click to cancel): Log in to your PRFCT account at https://blvd.app/@helloprfct/login and select "Membership."
- Email: feelgood@helloprfct.com
- Phone: 858-230-2876
- In person during business hours: PRFCT, 7661 Girard Ave Suite #100, La Jolla, CA 92037
If you have not yet completed your 6-month minimum term, the online cancellation option is not yet available to you. Please contact us directly by email at feelgood@helloprfct.com, by phone at 858-230-2876, or in person, and we will record your cancellation request. We can process an immediate termination, which ends your membership and all member pricing and benefits right away and incurs the one-time $200 early termination fee described below. This option is not available through the online portal if the minimum term has not been met. PRFCT will not require you to speak with a representative, listen to a retention or save offer, complete a survey, or take any step to cancel that is more burdensome than the steps required to enroll. You are not required to provide advance notice, and you may submit your cancellation at any point during a month.
When Cancellation Takes Effect
Cancellations are processed in one of two ways, and you may tell us which you prefer at the time you cancel. In either case, no further monthly deposits will be charged to your card on file after your cancellation takes effect, and PRFCT will send you email confirmation of your cancellation promptly after your request is received. Immediate cancellation. Your membership ends as soon as your cancellation is processed. All member pricing, discounts, and membership benefits terminate at that moment, including for the remainder of a month you have already paid for. If your deposit for the current month has already been charged at the time you cancel, that payment is non-refundable and those funds remain in your Vault as usable Vault dollars — but member pricing will no longer apply when you spend them. Scheduled cancellation. Your membership remains active through a future end date — most commonly the end of your current paid billing period, or the end of your 6-month minimum term. Your member pricing, discounts, and benefits remain fully available to you through that date. Your membership then ends automatically on the scheduled date, and no deposits are charged after it. Any monthly deposits falling before the scheduled end date will be charged as usual and added to your Vault. If you do not specify a preference, PRFCT will schedule your cancellation to take effect at the end of your current paid billing period, so that you retain the benefits you have already paid for.
Benefits and Vault Dollars After Cancellation
Once your cancellation takes effect, all member pricing, discounts, and membership benefits terminate immediately. Any Vault dollars remaining in your account do not expire and are not refundable, but may continue to be used toward PRFCT services and retail products at full retail price. Vault dollars remain non-transferable and are for the individual former member’s use only.
Appointment Availability
Special appointment availability or team member availability is not guaranteed. The termination or exit of a preferred provider does not create an exception to The Vault’s termination and cancellation policy. Membership may not be refunded nor voided due to limited availability of appointments. It is the member’s responsibility to book in advance if certain dates or times are preferred.
EARLY TERMINATION
Ending your membership prior to completing 6 consecutive months will result in a one-time $200 early termination fee. In the event the early termination fee is not paid, your PRFCT account will be placed on hold and you will be unable to book future appointments, or use Vault dollars, until your early termination fee is paid. No early termination fee applies if you schedule your cancellation to take effect at the end of your 6-month minimum term, as described in the MINIMUM TERM section above, because the minimum commitment is completed in that case. As with any cancellation, member pricing, discounts, and benefits terminate once your cancellation takes effect. Any Vault dollars remaining in your account do not expire and are not refundable, but may continue to be used toward PRFCT services and retail products at full retail price. Once an account has been terminated, if you wish to reinstate your membership, you will be subject to enter into a brand new contractual agreement, including paying a $50 initiation fee.
CANCELLATION BY PRFCT
PRFCT reserves the right to cancel or change the program at any time for any reason. PRFCT also reserves the right to revoke an individual’s membership at any time, for any reason. In either case, member pricing, discounts, and benefits terminate immediately, and any Vault dollars remaining in the account do not expire and are not refundable, but may continue to be used toward PRFCT services and retail products at full retail price.
TEMPORARY HOLD/PAUSE
The Program can be put on hold for up to 2 consecutive months per year after the initial 6 months. Requests for pauses may be made online, by email, by phone, or in person. Pauses on membership may not exceed more than 2 months within a given year, if the client wishes to remain in the program. Membership will automatically reinstate once the duration of the temporary hold has been reached. Members agree to abide by all company policies and membership terms and conditions. Membership payments are non-refundable - no exceptions.
DISPUTES
Should you dispute a membership charge through your credit card provider, your membership will be immediately terminated and any remaining Vault dollars will be unavailable to you. Your account will be placed on hold and you will be unable to book future appointments, or use Vault dollars until a decision has been made by the Credit Card company, at which time PRFCT will update the client account accordingly. You, of course, are encouraged to retract the dispute. In the event the disputed charge is returned to you by the credit card company, no changes will be made to the Vault wallet; however, client membership will remain in a terminated status and will require re-enrollment at the current pricing to continue with their membership. However, should the disputed order not be returned, the disputed charge amount will be deducted from the client virtual wallet. Client membership will remain in a terminated status and will require re-enrollment at the current pricing to continue.
NONPAYMENT
Payment Retry Schedule. If your monthly deposit is declined — due to insufficient funds, an expired or replaced card, rejected or incorrect card details, or any other reason — our system will automatically reattempt the charge on the following schedule:
- First attempt: on your scheduled renewal date
- Second attempt: approximately 72 hours after the first attempt
- Third attempt: approximately 144 hours after the first attempt
Notification. When the first attempt fails, your account is flagged as past due and you will receive an automated email asking you to update the card on file. This email is sent one time only. It is your responsibility to keep a valid payment method on file and to monitor the email address associated with your account. Past Due Status. If all three attempts are unsuccessful, automatic retries stop and your account remains flagged as past due. Your card must then be updated manually — you may do so by logging in at https://blvd.app/@helloprfct/login, by calling 858-230-2876, or by visiting us in person. Once your card is updated and the outstanding deposit is processed, your membership continues normally. While your account is past due: your member pricing, discounts, and benefits are suspended and no deposit is added to your Vault for the missed month or months. Cancellation for Nonpayment. If your outstanding balance is not resolved within 30 days of the first failed attempt, PRFCT may cancel your membership. If cancellation for nonpayment occurs before you have completed 6 consecutive months, the $200 early termination fee applies. Any Vault dollars already in your account do not expire and are not refundable, and remain available toward PRFCT services and retail products at full retail price once any outstanding balance and applicable fees are paid. Reinstatement. To reinstate a membership canceled for nonpayment, you must enroll again under a new agreement at then-current pricing, and the $50 initiation fee may apply. Any outstanding balance or early termination fee must be paid before reinstatement.
NON-REFUNDABLE
Recurring membership payments are non-refundable - no exceptions. Except as otherwise provided herein or required by law, all monthly payments, initiation fees, and any other payments made by the Member hereunder and/or in accordance with their membership in the Perfect Vault Membership are not refundable for any reason whatsoever, irrespective of utilization or cancellation. Although Vault dollars do not expire, once funds have been added to a Member’s Vault, those funds must be used for PRFCT products and services.
MONTHLY MEMBERSHIP SPECIFICS
The Perfect Vault is $150/month along with a one-time, non-refundable, $50 initiation fee. Monthly membership payments are drafted on a 30-day rolling basis and are typically withdrawn on the same calendar day each month. The funds do not expire. However, PRFCT reserves the right to change the prices for their products and services at any time. ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER. To the full extent permissible by law, for purposes of any dispute arising out of this agreement, all parties hereto agree to submit to the sole and exclusive jurisdiction of the State of California and to the application of California law. If any part of this contract shall be held invalid, that part shall be deemed excluded from this contract and the remainder of the contract shall remain in full force and effect. The Member and company acknowledge that this Agreement constitutes their entire agreement. Any amendments to this contract must be provided in writing. This membership is not negotiable or transferable except as otherwise provided herein.
ACKNOWLEDGMENT AND AFFIRMATIVE CONSENT
By signing below, I acknowledge and affirmatively agree that:
- My PRFCT Perfect Vault membership will automatically renew each month and PRFCT will charge $150 to my credit or debit card on file on a recurring monthly basis until I cancel;
- I am paying a one-time, non-refundable $50 initiation fee today;
- I am aware of the 3% credit card fee and that I can use a debit card with no fee.
- This membership has a 6-month minimum commitment, and ending it before completing 6 consecutive months will result in a one-time $200 early termination fee — unless I schedule my cancellation to take effect at the end of my minimum term, in which case no fee applies;
- I may cancel at any time online at https://blvd.app/@helloprfct/login, by email, by phone, or in person;
- I may choose whether my cancellation takes effect immediately or on a scheduled future date, and that if I choose immediate cancellation, my member pricing, discounts, and benefits end right away, including for the remainder of a month I have already paid for;
- If my deposit for the current month has already been charged, that payment is non-refundable and those funds remain in my Vault, available for use on PRFCT services and retail products at full retail price;
- I have received an electronic copy of these terms and the cancellation policy.