Returns & Refunds
We want you to love what you take home from PRFCT. Because we carry everything from clinical skincare to boutique gifts, our terms vary slightly by category — here's exactly how it works.
Skincare & PRFCTSKIN
While we hope you are 100% satisfied, we regrettably cannot guarantee the satisfaction, appropriateness, or utility of each product for each person. Everyone's skin type, skin sensitivity, and health concerns are different, and we advise discussing your skincare choices with your personal medical doctor in advance of undertaking any new skincare routine. We are pleased to accept returns of unopened, unused skincare within 14 days of delivery.
Boutique & Gifts
Unopened, unused boutique items — mahjong sets and accessories, home goods, hats, and gifts — may be returned within 14 days of delivery in their original packaging with tags attached.
Final Sale
For health, hygiene, and safety reasons, the following are FINAL SALE and cannot be returned or exchanged:
- Intimate wellness and personal care products, opened or unopened
- Fragrance, and any product with a broken seal
- Nutritional supplements and ingestibles
- Sale, clearance, and discounted items
- Gift cards
- Preorder items
Event Tickets (MAHJ Game Nights & Special Events)
Tickets may be returned for a full refund up to 10 days before the event date. Within 10 days of the event, tickets are non-refundable — but they can be transferable. If you cannot make it, you are welcome to pass your ticket to someone else; just email feelgood@helloprfct.com with your order number and your guest's name so we have them on the list.
How to Start a Return
Email feelgood@helloprfct.com within 14 days of delivery with your order number and the item you would like to return. For your convenience, we will provide a prepaid return shipping label; the cost of the label will be deducted from your refund. Refunds are issued to the original payment method once the item is received and inspected. Original shipping charges are non-refundable.
Damaged or Incorrect Items
If something arrives damaged, or we sent the wrong item, that is on us. Email feelgood@helloprfct.com within 7 days of delivery with a photo and we will make it right at no cost to you.
Boutique & Pickup Purchases
Items purchased or picked up at our La Jolla boutique follow the same terms. Please bring your receipt to 7661 Girard Avenue.