This product uses an airless pump technology that may require priming when using the product for the first time (or anytime air is allowed into the bottle). Airless packaging helps to keep air and contaminates out of the product and allows for use with little to no waste. However, sometimes they do malfunction. To prime the dispenser, place the lid on the pump, turn it upside down, and tap it several times strongly in the palm of your hand. Then attempt pressing the dispenser multiple times until product is revealed. This should do the trick. If you are still not able to dispense any product after 15-20 pumps, use a large paperclip in the hole on the bottom of the product. Push the paperclip into the hole until you feel a ‘give’. Again, attempt pressing the dispenser multiple times until product is revealed.

If you have any questions, email me for further advice on how to best use this product for your needs.

Formulated without parabens or dimethicone, so Dew is safe to use as part of the Post Treatment Protocol after cosmetic or medical treatments.